Our client is seeking an experienced UX/UI Design Lead to head the design of user interfaces and the visual and user-experience elements of digital products. This role involves guiding stakeholders and team members in product design and leading the transformation of high-level requirements into interactive, user-friendly designs.
Key Responsibilities:
- Design and Conceptualisation:
- Oversee a collaborative design process for digital products/services, incorporating input from various portfolios to create a scalable and robust design system that enhances the brand. Lead a multidisciplinary team to evolve this system.
- Customer Experience Mapping:
- Implement and manage techniques such as voice of the customer initiatives, journey mapping, and qualitative touchpoint analysis to identify and address customer pain points, improving overall customer interactions.
- Internal Client Relationship Management:
- Foster and maintain relationships with internal clients, acting as a trusted business partner. Manage the deployment of internal and/or external resources to support the delivery of business strategies and plans.
- Product and Solution Development:
- Oversee the definition, development, and delivery of key products or services within the product development program, ensuring alignment with customer needs.
- Identify and implement improvements in existing business practices, and manage projects or work streams within the organization’s change management program, with guidance from senior colleagues.
- Personal Capability Building:
- Serve as a subject matter expert in specific technology, policy, regulation, or operational management areas. Stay updated on current and emerging technologies and industry best practices through professional development.
- Building Capability:
- Enhance your own capabilities and those of your direct reports within the existing development framework. Provide specialized training or coaching to others across the organization.
- Recommendations:
- Suggest changes to policies, processes, standards, and practices to improve operational support.
- Customer Needs/Experience Research:
- Lead customer research projects, collecting and analyzing data to understand customer segments, trends, needs, and expectations.
- Customer Experiences Implementation:
- Design and manage the implementation of initiatives, tools, and processes to enhance customer experiences.
- Performance Management:
- Monitor team performance, allocate tasks, review progress, and take corrective action as needed. Contribute to formal performance management and appraisals.
- Balances Stakeholders:
- Effectively balance and anticipate the needs of multiple stakeholders, fostering an environment of high ethical standards and cultural sensitivity.
- Manages Complexity:
- Navigate complex and ambiguous situations by asking insightful questions and enriching analyses.
- Decision Quality:
- Make timely, effective decisions, ensuring compliance with policies and standards. Integrate analysis and experience to make informed decisions.
- Encourage and support creative ideas, fostering a collaborative environment to develop new solutions.
- Drives Results:
- Achieve outstanding outcomes by emphasizing urgency and challenging unproductive behaviours.
- Action Oriented:
- Approach new opportunities and challenges with high energy and enthusiasm, encouraging others to do the same.
- Nimble Learning:
- Learn from successes and failures, promoting experimentation to find the best solutions.
- Ensures Accountability:
- Hold yourself and others accountable for meeting commitments, tracking performance, and learning from feedback.
- Interpersonal Savvy:
- Build rapport and maintain productive relationships with diverse groups, showing tact and sensitivity in difficult situations.
- Maintain composure in crises, using hardships as opportunities for growth and learning.
- Business Insight:
- Apply business knowledge to drive organizational goals, sharing industry insights with the team.
- Directs Work:
- Provide direction, delegate tasks, and remove obstacles to ensure work gets done efficiently.
Skills:
- Apply comprehensive knowledge, act independently, and provide guidance and training to others.
- Computer Skills:
- Support business processes using standard office equipment and software, providing training to others. Proficient in Microsoft Office and design tools like Adobe Suite, Zeplin, Figma, Sketch, InVision, Axure, and Miro.
- Assessment:
- Analyze data from multiple sources to draw conclusions and make recommendations, providing guidance to others.
- Verbal and Written Communication:
- Use clear and effective communication skills to express ideas and formulate plans, providing training to others.
- Market Research and Analysis:
- Conduct research and analysis to understand market conditions and facilitate the success of brands, products, or services.
- Planning and Organising:
- Plan, organize, prioritize, and oversee activities to meet business objectives efficiently, providing guidance and training to others.
Qualifications:
- Matric / Grade 12 / SAQA Accredited Equivalent.
Experience:
- 5+ years of UX/UI design experience.
- Experience in the Financial Services industry preferred.
- At least 1 year of supervisory experience.
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